Terms and Conditions
Zen CBD delivers throughout the UK only. Delivery is free to all UK addresses.
The following sets forth the required return procedures.
All returns must be made within 14 days after the product shipment date. All returned products must be unused and returned in accordance with the instructions received from contacting Customer Service at firstname.lastname@example.org.
All products not returned in accordance with the return procedure shall be subject to no refund or credit being issued.
This returns policy applies to products bought directly from our website. If you have purchased products from a retailer or other online retailer then please contact them for their own returns and refund procedures.
Standard Product Returns
To be eligible for a return, your item must be unused and in the same condition that you received them with the lid seal intact. To be eligible for a return, the item must be complete, the container or wrapping undamaged and with any seals complete, intact and still fully bonded to the container.
You can return an unused item within 14 days of the date you receive it. If you wish to return an item to us, you must email us at email@example.com and we will issue you with a returns label.
If the product arrives damaged or not substantially as described on the product information page the company will accept returns for a full refund only in accordance with the Refunds Procedure, below. Provided that the company confirms that your Product was a damaged product and was returned in accordance with the Return Procedures below, the company will issue a refund to your chosen method of payment or we will arrange for a replacement to be sent to you. Refunds will include the applicable delivery fee.
All delivery errors must be reported within 1 day of the date of delivery. All orders go through a rigorous checking system before being packed and leaving our warehouse. If you are a UK customer and you have not received your order within 10 days of dispatch date, then you must notify us within these 10 days. If you notify us after these 10 days then we will not be responsible for its location, and we may not be able to claim for the parcel if it is lost or stolen.
If you have received your parcel in a poor or damaged condition or have items missing, please try to keep all outer packaging so that we can collect this and send to our couriers for investigation. Any damaged boxes must be signed for as ‘damaged’ at delivery. Where possible sign with the word ‘damaged + your name’ in the signature box. You may be asked to send us photos of the damaged packaging and / or product, this is because photographic evidence helps us ensure the issue is dealt with quickly and efficiently and can sometimes suffice instead of collecting the product / packaging itself.
For questions on our returns please get in touch at firstname.lastname@example.org
Once we receive your item(s) we will check it and let you know that we have received it. Assuming the item(s) are in a condition reflective of the reason for a refund we will then process your refund. Refunds are made to your original payment method according to your payment issuers policy.
Depending on the payment provider, there may be a couple of days’ delay in being credited.
Refunds will be for the amount paid by you, including postage.
If you have not received your goods within the time period notified on your Order Dispatch Confirmation, please contact us at email@example.com
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available at every point where personally identifiable information may be requested.
The information we collect
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you shop Zen CBD, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”). We may collect this information even if you do not register with us.
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are; name, e-mail address, delivery address, telephone number and product selections.
The way we use information
We use your information only for the following purposes: processing your orders, for statistical or survey purposes to improve this website and its services to you, to serve website content and advertisements to you to administer this website and if you consent, to notify you of products or special offers that may be of interest to you.
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except where required for compliance with legal requirements (i.e. tax returns). We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our commitment to data security
To prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our commitment to children’s privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. The content of this website is harmless to minors, but this practice ensures that no children undertake contractual obligations.
How you can access or correct your information
You can access all your personally identifiable information that we collect online and maintain by logging in to your account and modifying details, or if you wish to be completely removed from our servers, please send us an email and we will eradicate all records relating to you (except those required for legal and fiscal purposes to fulfill our obligations as a business). We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
As from the 26th May 2012, the EU Cookie Directive came into force in the UK. In order to comply with this directive we have to inform you about the cookies we are setting and the reasons why we would like to set them. Scroll down for a simple table with explanations next to each cookie type.
What are cookies?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
What type of cookies does the Zen CBD website set?
Most of the cookies our website sets are 1st party cookies. These cookies are set by technologies or applications such as Google Analytics. Google Analytics allows us to view statistics on how our website is being used by people who visit it and which pages are not working so they can be improved. We cannot see or record any personal information through the use of Google Analytics. Our website is powered by CMS called WordPress which also sets 1st party cookies. These cookies purely remember things like your name, email address so that when you come back to our site, you don’t need to re-enter all your information again.
Zen CBD and their Living Planet Distribution do not share any personal information with 3rd parties.
How to contact us
Should you have other questions or concerns about these privacy policies, please contact us.
+44 (0) 203 1769982